Rental Resident Manager

Rubix have an opportunity for a customer focused individual to run and manage a residential rental site based in South West London.

Our client is a growing brand within the Private Rental Sector and offers great opportunity for progression and personal development. The Resident Manager is responsible for fostering and maintaining a friendly and professional environment for residents, prospects, service providers and contractors.

Responsibilities of the Resident Manager will include the following:

Business Development & Marketing;

• Conduct monthly market surveys and have a thorough understanding of competition and current market conditions
• Hold “open houses” and undertake external business development activities
• Ensure the marketing & leasing strategy are followed
• Recommend rental rates to Head of Operations for available units and lease renewals

Lettings & Administration;

• Conduct viewings to prospective tenants
• Process resident applications
• Deposit and rent collection
• Negotiate tenancy renewals
• Use of property management software

Customer Service;

• Effective and courteous communication between residents and colleagues
• Organise, promote and run resident events
• Insure issues/service requests are dealt with within 24 hours

General Facilities/Property Maintenance;

• Cleaning and decorating
• Watering of gardens and lawns
• Comply with regular fire safety and health and safety standards
• Scheduled flat inspections

Develop & Manage Teams;

• Inspire and motivate the team to engage and commit to overall business plan and company’s vision and values
• Support & work closely with the Estate agent’s team to achieve the common goals
• Support new members of the team: providing a warm welcome and supporting their development

Skills & experience required for this role;  

• Excellent customer service skills
• 3-5 years experience in residential property management or related business (student accommodation, hotels etc)
• Proven track record of assisting in the management of profit and loss accounts
• Proven track record in delivering strong results against sales targets
• Demonstrable experience of effective communication, both oral and written
• Intermediate skills in the use of business operating systems including Microsoft Office
• Ability to work weekends and public holidays

Benefits of this role;

• Salary – Up to £35,000 and 10% bonus structure.