Rental Resident Manager

Rubix have an opportunity for a customer focused individual to run and manage a residential rental site based in South West London.

Our client is a growing brand within the Private Rental Sector and offers great opportunity for progression and personal development. The Resident Manager is responsible for fostering and maintaining a friendly and professional environment for residents, prospects, service providers and contractors.

Responsibilities of the Resident Manager will include the following:

Business Development & Marketing;

  • Conduct monthly market surveys and have a thorough understanding of competition and current market conditions
  • Hold “open houses” and undertake external business development activities
  • Ensure the marketing & leasing strategy are followed
  • Recommend rental rates to Head of Operations for available units and lease renewals

Lettings & Administration;

  • Conduct viewings to prospective tenants
  • Process resident applications
  • Deposit and rent collection
  • Negotiate tenancy renewals
  • Use of property management software

Customer Service;

  • Effective and courteous communication between residents and colleagues
  • Organise, promote and run resident events
  • Insure issues/service requests are dealt with within 24 hours

General Facilities/Property Maintenance;

  • Cleaning and decorating
  • Watering of gardens and lawns
  • Comply with regular fire safety and health and safety standards
  • Scheduled flat inspections

Develop & Manage Teams;

  • Inspire and motivate the team to engage and commit to overall business plan and company’s vision and values
  • Support & work closely with the Estate agent’s team to achieve the common goals
  • Support new members of the team: providing a warm welcome and supporting their development

Skills & experience required for this role;  

  • Excellent customer service skills
  • 3-5 years experience in residential property management or related business (student accommodation, hotels etc)
  • Proven track record of assisting in the management of profit and loss accounts
  • Proven track record in delivering strong results against sales targets
  • Demonstrable experience of effective communication, both oral and written
  • Intermediate skills in the use of business operating systems including Microsoft Office
  • Ability to work weekends and public holidays

Benefits of this role;

  • Salary – Up to £35,000 and 10% bonus structure.

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Audley House, 13 Palace Street, London, SW1E 5HX